FAQ

Shipping

 

When does my order ship?

 Orders will ship within 2-3 business days after purchase.  

 

How much does shipping cost?

Costs will vary based on shipping destination.

All items you receive through the service will be shipped by a third-party carrier.

 

Do you ship to Canada?

Unfortunately, we do not. We are currently evaluating the opportunity and will keep you informed if we decide to do so in the near future.

 

Which carrier do you use to ship?

We look for the cheapest rates possible. Inside the US, either the US Postal Service, DHL or UPS will deliver your order to your door.

 

Can you have the delivery person leave my package at my doorstep if I'm not home?

This is up to the third party delivering your package. There’s no guaranteed way to make this happen.

 

Can you ship to military addresses (APO/FPO/DPO)?

Yes, but we’ll need more information (if the fields provided at checkout do not allow for enough space). If that’s the case, please email us at support@thebranchoutgroup.com

 

Are you able to guarantee delivery dates?

We get your orders to you as fast as we can, but from time to time, there are carrier delays due to inclement weather or maintenance that are outside of our control. If a package is later than expected for this reason, we are unable to refund the amount paid for shipping.

 

Returns

 

What's your return policy?

Unfortunately, we do not accept returns.  Please carefully review size charts before ordering as this should help alleviate any sizing issues.

Please contact us with your comments or concerns at support@thebranchoutgroup.com.

 

What if I received a product that's damaged?

First, please reference our terms for the entire return policy. If the damage falls within our terms, email support@thebranchoutgroup.com.

 

Cancellation

 

What is your cancellation policy?

Once an order is placed and credit card authorized, cancellations are not accepted. No returns will be accepted after processing or receiving your order.